Zenita Naturals (shop.zenitanaturals.com)

Effective Date: May 26, 2026

This policy covers everything you need to know about returning a Zenita Naturals product — eligibility, how to start a return, refund timing, exchanges, and what to do if an item arrives damaged or defective. For information on shipping carriers, processing times, and delivery windows, see our Shipping Policy.

Return Facility

All customer returns are processed through our designated return facility. Do not send returns to our shipping/fulfillment address — use the return address below.

Return Facility Address

Zenita Naturals Returns

PO BOX 132, Garden Grove, CA 92842, United States

This is a third-party return facility supporting multiple brands, including Zenita Naturals.

IMPORTANT: Do not ship any return without first receiving a Return Authorization (RA) number from our support team. Returns shipped without an RA number will be refused and returned to sender. Please review the full return process below.

Return Eligibility

To be eligible for a return, ALL of the following conditions must be satisfied:

●       Return Window — We accept returns on Zenita Naturals products within 30 days of your confirmed delivery date, provided all of the following conditions are met: the product is unused and unopened, all original seals are fully intact, and the item is in its original, undamaged packaging.

●       Item Condition — Products must be unused, unopened, and in their original, undamaged packaging, with all original seals intact.

●       Non-Returnable Items — the following are not eligible for return or refund under any circumstances:

○       Opened or partially used dietary supplements

○       Items marked "Final Sale" or "Non-Returnable" at the time of purchase

○       Items purchased under a promotion that explicitly stated no returns

○       Complimentary gifts, bonus items, or free promotional products

Why we can't accept opened supplements: For health, safety, and regulatory reasons, dietary supplements that have been opened or used cannot be restocked or resold. We encourage you to review the product page and ingredient list carefully before purchasing. If you have questions before you order, we're happy to help at support@zenitanaturals.com.

How to Initiate a Return

All returns require a Return Authorization (RA) number before any item is shipped back to us. Do not send anything without first receiving your RA number — returns arriving without one will be refused and sent back to you at your expense.

Step 1 — Submit Your Return Request

Email support@zenitanaturals.com with the subject line "Return Request – Order #[Your Order Number]". Your email must include:

●       Your full name and order number

●       A clear description of the reason for your return

●       A photo of the product showing the front and back label and the lot/batch number printed on the container

●       A photo of the original shipping label from the package you received

Incomplete requests will not be processed. We will respond within 2–3 business days.

Step 2 — Receive Your Return Authorization (RA) Number

We'll review your request and respond within 2–3 business days. If approved, you'll receive your unique RA number along with complete return shipping instructions and the confirmed return address.

Do not ship your return until you have received your RA number.

Step 3 — Ship Your Return

Pack the item securely in its original packaging, write your RA number clearly on the outside of the package, and ship to the address provided in your RA confirmation. We strongly recommend using a trackable shipping method and keeping your return tracking number. Zenita Naturals is not responsible for returned packages that are lost or fail to arrive at our facility. Customers are responsible for return shipping costs unless the return is the result of our error (defective product, damaged item, or incorrect item shipped).

Refund Processing

●       Inspection & Approval — Once we receive your returned item at our return facility, we will inspect it within 3 business days and notify you of the outcome by email.

●       Refund Timeline — If your return is approved, your refund will be issued to your original payment method within 7–10 business days of approval. Please allow additional time for your bank or card issuer to process and post the credit to your account.

Quick reference:

●       Return received & inspected: within 3 business days

●       Refund issued after approval: within 7–10 business days

●       Total estimated timeframe: 10–13 business days from delivery to our facility

●       Refund Amount — Refunds are issued for the amount actually paid at the time of purchase, including any discount or promotional pricing applied at checkout. Refunds are not issued at full retail price for orders placed with a discount, promotional code, or bundle pricing.

●       Return Shipping Costs — Who pays for return shipping depends on the reason for the return. For standard returns where you've changed your mind or no longer need the product, return shipping is the customer's responsibility. We recommend a trackable method as we cannot issue refunds for items that don't reach our facility. If you receive a defective, damaged, or incorrect item, Zenita Naturals will cover all return shipping costs in full. A prepaid return label or reimbursement will be provided once your claim is verified.

●       Partial Refunds — Partial refunds may be issued in the following circumstances: only a portion of an order is being returned; or an item is returned in a condition that partially (but not fully) meets our return criteria and we choose to accept it at our discretion.

●       Original Shipping Costs — Outbound shipping fees paid at checkout are non-refundable unless the return is due to our error (defective product, damage, or incorrect item shipped).

●       Free Shipping Orders — If your order qualified for free shipping and a partial return causes the remaining order value to fall below the free shipping threshold, the standard shipping cost applicable to the remaining order value may be deducted from your refund.

Exchanges

Zenita Naturals offers exchanges on a case-by-case basis, subject to product availability.

●       Exchanges are available for defective, damaged, or incorrectly shipped items. If you receive a product that is defective, damaged, or not what you ordered, we will exchange it for the correct product at no additional cost to you.

●       Exchanges for preference-based reasons (e.g., you ordered the wrong product) are handled on a case-by-case basis. Contact support@zenitanaturals.com to discuss your situation.

●       To request an exchange, follow the return initiation process described above and specify in your email that you are requesting an exchange rather than a refund.

●       If your requested exchange item is out of stock at the time of your request, we will issue a refund to your original payment method instead.

Damaged Items

If you receive a product that is damaged, defective, or not what you ordered, please contact us immediately.

●       Reporting Window — Damaged or defective item claims must be submitted within 30 days of your confirmed delivery date. Claims submitted after 30 days will not be accepted.

●       Required Documentation — to process your claim, the following documentation is required:

○       Photos (required for all damage claims): damaged or defective product from all angles; product label showing the lot/batch number; original packaging (box, mailer, or poly bag) showing any external damage; shipping label on the original package.

○       Video (required for defective items): a short video (15–60 seconds) clearly demonstrating the defect. For leaking, broken seals, or contamination: video must show the issue clearly.

○       Order Details: order number and full name on the order.

  Incomplete claims will be placed on hold until all required documentation is provided.

●       Resolution — Once your claim is verified, we will arrange a replacement shipment or full refund — including any applicable return shipping costs — at no charge to you.

Customer Support Contact Information

For any questions, concerns, or support requests related to your return, refund, or exchange, please contact us at:

Website: shop.zenitanaturals.com

Email: support@zenitanaturals.com

Our customer support team aims to respond within 24 hours Monday through Friday, within 48 hours on Saturdays, and by the next business day for Sundays and US federal holidays.

Zenita Naturals serves customers within the United States through designated operational facilities supporting fulfillment, shipping, and customer returns.