Zenita Naturals (shop.zenitanaturals.com)

Effective Date: May 26, 2026

At Zenita Naturals, we are committed to a transparent, smooth, and customer-first shipping experience, from the moment you place your order to the moment your product arrives. This policy covers everything you need to know about our shipping operations, processing times, delivery timeframes, tracking, and how to reach our customer support team if something goes wrong in transit.

Shipping Facility

Orders are picked, packed, and shipped from our operational fulfillment facility:

Shipping/Fulfillment Facility Address

Zenita Naturals

5242 Argosy Ave, Huntington Beach, Orange County, CA 92649, United States

This facility is operated by a third-party fulfillment provider that supports shipping for multiple brands, including Zenita Naturals.

Shipping Operations

Zenita Naturals ships exclusively within the United States — all 50 states, including Alaska and Hawaii, as well as US territories where carrier service is available. PO Boxes and APO/FPO addresses are accepted where the assigned carrier can deliver.

We do not offer international shipping at this time. Orders placed with a non-US shipping address will not be fulfilled and will be automatically canceled with a full refund.

Shipping Carriers — Orders are shipped via USPS. The carrier assigned to your order will be determined based on your delivery address, order size, and selected shipping method.

Shipping Availability — We currently ship to all 50 US states and US territories. PO Boxes and APO/FPO addresses are accepted where carrier service is available.

1.1 Order Processing Times

Once your payment is confirmed, your order enters our fulfillment queue and is typically processed within 1–2 business days, Monday through Friday, excluding US federal holidays. Orders placed on Saturday after 10:00 AM, or on Sunday, will begin processing the following Monday.

During high-volume periods — such as sales events, product launches, or holidays — processing may extend by one to two additional business days. We'll communicate any meaningful delays proactively.

As soon as your order is handed off to the carrier, you'll receive a shipping confirmation email with your tracking number. Processing time and transit time are separate — your total delivery window is both combined.

Shipping Timeframes

Estimated delivery timeframes below reflect transit time after your order has shipped and do not include processing time (see Section 1.1).

●       Standard Shipping (US): 5–7 business days

●       Expedited Shipping (US): 2–4 business days (where available)

Free shipping is available on qualifying orders. Free shipping threshold and conditions will be clearly displayed at checkout.

Please note: Delivery timeframes are estimates provided by the shipping carrier and are not guaranteed. Delivery delays due to carrier operations, weather conditions, postal service disruptions, or other circumstances outside our control may occur. Zenita Naturals is not responsible for carrier-caused delays once your order has been picked up and is in transit.

Tracking Information

●       A shipping confirmation email containing your tracking number and carrier information will be sent to the email address on file once your order has shipped.

●       Tracking information may take up to 24 hours after shipment to become active and visible on the carrier's tracking page.

●       You can track your order directly on the carrier's website using the tracking number provided, or through your order status page on shop.zenitanaturals.com.

●       If you have not received a shipping confirmation email within 5 business days of placing your order, please contact support@zenitanaturals.com so we can investigate.

●       Zenita Naturals is not responsible for tracking delays or inaccurate carrier scan updates. If your tracking shows "delivered" but you have not received your package, please first check with neighbors, building management, or a household member, then contact the carrier directly, before reaching out to us.

Lost Packages

If your tracking information shows your package as delivered but you have not received it, please take the following steps:

1.     Check around your delivery location (front door, mailbox, garage, side entrance, building mail room, neighbor's porch).

2.     Check with other members of your household or building management.

3.     Allow 1–2 additional business days — carrier "delivered" scans can occasionally occur before physical delivery.

4.     Contact the shipping carrier directly using your tracking number to open an investigation.

5.     If the issue is not resolved within 5 business days, contact support@zenitanaturals.com with your order number and the carrier investigation reference number.

Lost in Transit — If your package tracking has not updated in 7 or more business days and the carrier has confirmed it is lost in transit, contact support@zenitanaturals.com with your order number. We will work with the carrier to investigate and, where applicable, issue a replacement shipment or refund.

Incorrect Address — Zenita Naturals is not responsible for non-delivery due to an incorrect shipping address provided at checkout. Please review your shipping details carefully before submitting your order. If you notice an error in your shipping address, contact support@zenitanaturals.com within 1 hour of placing your order.

Customer Support Contact Information

For any questions, concerns, support requests, or inquiries related to shipping, returns, or your order, please contact us at:

Website: shop.zenitanaturals.com

Email: support@zenitanaturals.com

Our customer support team aims to respond within 24 hours Monday through Friday, within 48 hours on Saturdays, and by the next business day for Sundays and US federal holidays.

If you have submitted a request and have not received a response within the stated timeframe, please send a follow-up email referencing your original message.

Zenita Naturals serves customers within the United States through designated operational facilities supporting fulfillment, shipping, and customer returns.