Shipping policy
SHIPPING, RETURNS & RETURN POLICY
Zenita Naturals (shop.zenitanaturals.com)
Effective Date: May 26, 2026
At Zenita Naturals, we are committed to a transparent, smooth, and customer-first experience, from the moment you place your order to the moment your product arrives — and every step of the way in between. This policy covers everything you need to know about shipping, returns, refunds, exchanges, and how to reach our customer support team.
SHIPPING OPERATIONS
Zenita Naturals ships exclusively within the United States — all 50 states, including Alaska and Hawaii, as well as US territories where carrier service is available. PO Boxes and APO/FPO addresses are accepted where the assigned carrier can deliver.
We do not offer international shipping at this time. Orders placed with a non-US shipping address will not be fulfilled and will be automatically canceled with a full refund.
▸ SHIPPING CARRIERS Orders are shipped via USPS. The carrier assigned to your order will be determined based on your delivery address, order size, and selected shipping method.
▸ SHIPPING AVAILABILITY We currently ship to all 50 US states and US territories. PO Boxes and APO/FPO addresses are accepted where carrier service is available.
1.1 ORDER PROCESSING TIMES
Once your payment is confirmed, your order enters our fulfillment queue and is typically processed within 1–2 business days, Monday through Friday, excluding US federal holidays. Orders placed on Saturday after 10:00 AM, or on Sunday, will begin processing the following Monday.
During high-volume periods — such as sales events, product launches, or holidays — processing may extend by one to two additional business days. We'll communicate any meaningful delays proactively.
As soon as your order is handed off to the carrier, you'll receive a shipping confirmation email with your tracking number. Processing time and transit time are separate — your total delivery window is both combined.
SHIPPING TIMEFRAMES
Estimated delivery timeframes below reflect transit time after your order has shipped and do not include processing time (see Section 1.1).
▸ Standard Shipping (US): 5–7 business days
▸ Expedited Shipping (US): 2–4 business days (where available)
Free shipping is available on qualifying orders. Free shipping threshold and conditions will be clearly displayed at checkout.
Please note: Delivery timeframes are estimates provided by the shipping carrier and are not guaranteed. Delivery delays due to carrier operations, weather conditions, postal service disruptions, or other circumstances outside our control may occur. Zenita Naturals is not responsible for carrier-caused delays once your order has been picked up and is in transit.
TRACKING INFORMATION
▸ A shipping confirmation email containing your tracking number and carrier information will be sent to the email address on file once your order has shipped.
▸ Tracking information may take up to 24 hours after shipment to become active and visible on the carrier's tracking page.
▸ You can track your order directly on the carrier's website using the tracking number provided, or through your order status page on shop.zenitanaturals.com.
▸ If you have not received a shipping confirmation email within 5 business days of placing your order, please contact support@zenitanaturals.com so we can investigate.
▸ Zenita Naturals is not responsible for tracking delays or inaccurate carrier scan updates. If your tracking shows "delivered" but you have not received your package, please first check with neighbors, building management, or a household member, then contact the carrier directly, before reaching out to us.
RETURN ADDRESS INFORMATION
All customer returns are processed through our designated return facility. Do not send returns to our fulfillment address.
▸ RETURN FACILITY ADDRESS Zenita Naturals Returns PO BOX 132, Garden Grove, CA 92842
IMPORTANT: Do not ship any return without first receiving a Return Authorization (RA) number from our support team. Returns shipped without an RA number will be refused and returned to sender. Please review the full return process in Section 6 below.
RETURN ELIGIBILITY
To be eligible for a return, ALL of the following conditions must be satisfied:
▸ RETURN WINDOW We accept returns on Zenita Naturals products within 30 days of your confirmed delivery date, provided all of the following conditions are met: the product is unused and unopened, all original seals are fully intact, and the item is in its original, undamaged packaging.
▸ ITEM CONDITION Products must be unused, unopened, and in their original, undamaged packaging, with all original seals intact.
▸ NON-RETURNABLE ITEMS
The following are not eligible for return or refund under any circumstances:
Opened or partially used dietary supplements
Items marked "Final Sale" or "Non-Returnable" at the time of purchase
Items purchased under a promotion that explicitly stated no returns
Complimentary gifts, bonus items, or free promotional products
Why we can't accept opened supplements: For health, safety, and regulatory reasons, dietary supplements that have been opened or used cannot be restocked or resold. We encourage you to review the product page and ingredient list carefully before purchasing. If you have questions before you order, we're happy to help at support@zenitanaturals.com.
HOW TO INITIATE A RETURN
All returns require a Return Authorization (RA) number before any item is shipped back to us. Do not send anything without first receiving your RA number — returns arriving without one will be refused and sent back to you at your expense.
STEP 1 — SUBMIT YOUR RETURN REQUEST Email support@zenitanaturals.com with the subject line "Return Request – Order #[Your Order Number]". Your email must include:
Your full name and order number
A clear description of the reason for your return
A photo of the product showing the front and back label and the lot/batch number printed on the container
A photo of the original shipping label from the package you received
Incomplete requests will not be processed. We will respond within 2–3 business days.
STEP 2 — RECEIVE YOUR RETURN AUTHORIZATION (RA) NUMBER We'll review your request and respond within 2–3 business days. If approved, you'll receive your unique RA number along with complete return shipping instructions and the confirmed return address.
Do not ship your return until you have received your RA number.
STEP 3 — SHIP YOUR RETURN Pack the item securely in its original packaging, write your RA number clearly on the outside of the package, and ship to the address provided in your RA confirmation. We strongly recommend using a trackable shipping method and keeping your return tracking number. Zenita Naturals is not responsible for returned packages that are lost or fail to arrive at our facility. Customers are responsible for return shipping costs unless the return is the result of our error (defective product, damaged item, or incorrect item shipped).
REFUND PROCESSING
▸ INSPECTION & APPROVAL Once we receive your returned item at our return facility, we will inspect it within 3 business days and notify you of the outcome by email.
▸ REFUND TIMELINE If your return is approved, your refund will be issued to your original payment method within 7–10 business days of approval. Please allow additional time for your bank or card issuer to process and post the credit to your account.
Quick reference:
Return received & inspected: within 3 business days
Refund issued after approval: within 7–10 business days
Total estimated timeframe: 10–13 business days from delivery to our facility
▸ REFUND AMOUNT Refunds are issued for the amount actually paid at the time of purchase, including any discount or promotional pricing applied at checkout. Refunds are not issued at full retail price for orders placed with a discount, promotional code, or bundle pricing.
▸ RETURN SHIPPING COSTS Who pays for return shipping depends on the reason for the return. For standard returns where you've changed your mind or no longer need the product, return shipping is the customer's responsibility. We recommend a trackable method as we cannot issue refunds for items that don't reach our facility.
If you receive a defective, damaged, or incorrect item, Zenita Naturals will cover all return shipping costs in full. A prepaid return label or reimbursement will be provided once your claim is verified. See Section 9 for the full damaged item process.
▸ PARTIAL REFUNDS Partial refunds may be issued in the following circumstances:
Only a portion of an order is being returned.
An item is returned in a condition that partially (but not fully) meets our return criteria and we choose to accept it at our discretion.
▸ ORIGINAL SHIPPING COSTS Outbound shipping fees paid at checkout are non-refundable unless the return is due to our error (defective product, damage, or incorrect item shipped).
▸ FREE SHIPPING ORDERS If your order qualified for free shipping and a partial return causes the remaining order value to fall below the free shipping threshold, the standard shipping cost applicable to the remaining order value may be deducted from your refund.
EXCHANGES
Zenita Naturals offers exchanges on a case-by-case basis, subject to product availability.
▸ Exchanges are available for defective, damaged, or incorrectly shipped items. If you receive a product that is defective, damaged, or not what you ordered, we will exchange it for the correct product at no additional cost to you.
▸ Exchanges for preference-based reasons (e.g., you ordered the wrong product) are handled on a case-by-case basis. Contact support@zenitanaturals.com to discuss your situation.
▸ To request an exchange, follow the return initiation process described in Section 6 and specify in your email that you are requesting an exchange rather than a refund.
▸ If your requested exchange item is out of stock at the time of your request, we will issue a refund to your original payment method instead.
DAMAGED ITEMS
If you receive a product that is damaged, defective, or not what you ordered, please contact us immediately.
▸ REPORTING WINDOW Damaged or defective item claims must be submitted within 30 days of your confirmed delivery date. Claims submitted after 30 days will not be accepted.
▸ REQUIRED DOCUMENTATION To process your claim, the following documentation is required:
PHOTOS (required for all damage claims):
Damaged or defective product from all angles
Product label showing the lot/batch number
Original packaging (box, mailer, or poly bag) showing any external damage
Shipping label on the original package
VIDEO (required for defective items):
A short video (15–60 seconds) clearly demonstrating the defect
For leaking, broken seals, or contamination: video must show the issue clearly
ORDER DETAILS:
Order number and full name on the order
Incomplete claims will be placed on hold until all required documentation is provided.
▸ RESOLUTION Once your claim is verified, we will arrange a replacement shipment or full refund — including any applicable return shipping costs — at no charge to you.
LOST PACKAGES
If your tracking information shows your package as delivered but you have not received it, please take the following steps:
Check around your delivery location (front door, mailbox, garage, side entrance, building mail room, neighbor's porch).
Check with other members of your household or building management.
Allow 1–2 additional business days — carrier "delivered" scans can occasionally occur before physical delivery.
Contact the shipping carrier directly using your tracking number to open an investigation.
If the issue is not resolved within 5 business days, contact support@zenitanaturals.com with your order number and the carrier investigation reference number.
▸ LOST IN TRANSIT If your package tracking has not updated in 7 or more business days and the carrier has confirmed it is lost in transit, contact support@zenitanaturals.com with your order number. We will work with the carrier to investigate and, where applicable, issue a replacement shipment or refund.
▸ INCORRECT ADDRESS Zenita Naturals is not responsible for non-delivery due to an incorrect shipping address provided at checkout. Please review your shipping details carefully before submitting your order. If you notice an error in your shipping address, contact support@zenitanaturals.com within 1 hour of placing your order.
CUSTOMER SUPPORT CONTACT INFORMATION
For any questions, concerns, support requests, or inquiries related to shipping, returns, or your order, please contact us at:
Website: shop.zenitanaturals.com
Email: support@zenitanaturals.com
Our customer support team aims to respond within 24 hours Monday through Friday, within 48 hours on Saturdays, and by the next business day for Sundays and US federal holidays.
If you have submitted a request and have not received a response within the stated timeframe, please send a follow-up email referencing your original message.
Zenita Naturals serves customers within the United States through designated operational facilities supporting fulfillment, shipping, and customer returns.